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How We Safeguard Your Account and Payment Information

At pandawa4d, protecting your personal data and payment details is central to how we run the platform.

Data encrypted in transit and at restPayment details held separately from account recordsYour withdrawals verified before funds leave our wallet
pandawa4d How We Safeguard Your Account and Payment Information
GET IN TOUCH

How to Request Changes or Report Privacy Concerns

Email Support Write to our privacy team at support@pandawa4d.
In-Lobby Help Centre Open your account and tap the Help icon in the lobby footer.
Live Chat (Available 09:00–21:00 WIB) Click the chat bubble in the top-right corner of the lobby.
DATA HANDLING STANDARDS

How We Keep Your Privacy Protected Every Day

Account Security & Password

Your login credentials are hashed using industry-standard encryption. We never store your password in plain text. When you log in via DANA, OVO, GoPay or QRIS one-time codes, those tokens expire after one use.

Cookies & Session Tracking

We use session cookies to keep you logged in and remember your preferred lobby settings. Tracking cookies help us detect suspicious login attempts from new devices. You can disable non-essential cookies in your account settings without losing lobby access.

Data Retention & Deletion

We keep your account data active while your account is open. If you close your account, inactive records are archived for 24 months per local law, then securely deleted. Withdrawal and deposit receipts are kept for 7 years for compliance.

Third-Party Payment Processors

DANA, OVO, GoPay and QRIS handle your payment details directly—we never see your full banking credentials. We only receive a confirmation token once your deposit clears. Each payment rail has its own privacy terms that also apply.

Your Access & Portability Rights

You can download a copy of your account data (username, email, phone, transaction history) at any time. Log in, go to Settings > Account Data, and select 'Export My Records'. Files are sent to your registered email within 24 hours.

Breach Notification Protocol

If we detect unauthorized access to your account or payment data, we notify you via email and SMS within 24 hours and advise next steps. Our security team investigates all incidents and works with payment partners to prevent recurrence.

Privacy Policy FAQs

Yes. Log into your account, go to Settings > Personal Details, and update your email, phone or name. Changes to your date of birth or identity document require verification—our support team will guide you through the process via live chat or email.

Your account goes inactive immediately. We keep your records archived for 24 months where local law requires it, then delete them securely. Any ongoing disputes or withdrawals in progress are resolved first. You can request early deletion by emailing [email protected].

No. We never see your full payment credentials. When you deposit via any of those rails, the payment provider handles your banking details directly. We only receive a token confirming your deposit cleared. Each payment partner's privacy terms also apply to their side of the transaction.

Deposit and withdrawal records are kept for 7 years for compliance and fraud prevention. Your recent transactions appear in your account dashboard for 12 months. You can export your full transaction history at any time from Settings > Account Data.

Depends on local law. If your region permits early deletion and you have no outstanding disputes or withdrawals, we can delete your data after 30 days' notice. Contact [email protected] or use live chat to request this. We'll confirm eligibility and timeline with you.

We do not sell your personal data to third parties. We use your email and phone only to send account notifications, withdrawal confirmations and support responses. If you wish to opt out of promotional messages, click 'Unsubscribe' in any email or adjust your notification settings in the lobby.

Contact our support team immediately via live chat (09:00–21:00 WIB) or email [email protected] with your username. Change your password at once. We'll review your login history, secure your account, and verify any unauthorized transactions with your payment provider within 24 hours.